Privacy Policy - SellFlow

1. Introduction

At SellFlow ("SellFlow", "we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://sellflow.com and our service (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Account Information: Name, email address, password, and profile picture
Payment Information: Billing address and payment details (processed securely through Stripe)
Communication Data: Messages you send to us through contact forms or support channels

2.2 Business Data

As part of our service, you may provide business-related information:

Product Information: Product names, descriptions, categories, images, and stock quantities
Transaction Data: Purchase and sale records, prices, dates, and quantities
Financial Data: Profit calculations, cost analysis, and revenue tracking
Supplier Information: Supplier names and contact details (if provided)

2.3 Technical Information

We automatically collect certain technical information:

Usage Data: How you interact with our Service, features used, and time spent
Device Information: Device type, operating system, browser type, and IP address
Cookies and Tracking: Information collected through cookies and similar technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

To provide, operate, and maintain our Service
To manage your account and subscription
To process transactions and send related information
To provide customer support and respond to your requests

3.2 Service Improvement

To understand how our Service is used and improve functionality
To develop new features and services
To analyze usage patterns and optimize performance

3.3 Communication

To send you service-related notifications and updates
To communicate about your account or subscription
To send marketing communications (with your consent)

3.4 Legal and Security

To comply with legal obligations
To protect our rights and prevent fraud
To ensure the security of our Service

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service:

Supabase: Database and authentication services
Stripe: Payment processing
Hosting Providers: Website and application hosting
Analytics Services: Usage analysis and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

Comply with legal obligations or court orders
Protect our rights, property, or safety
Protect the rights, property, or safety of our users
Investigate fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate security measures to protect your information:

Encryption: Data is encrypted in transit and at rest
Access Controls: Limited access to personal information on a need-to-know basis
Regular Monitoring: Continuous monitoring for security vulnerabilities
Secure Infrastructure: Use of enterprise-grade cloud services

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

Account Data: Retained while your account is active
Business Data: Retained according to your subscription and legal requirements
Transaction Records: May be retained for tax and accounting purposes
Communication Data: Retained as needed for customer support

When you delete your account, we will delete your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

Request access to your personal information
Request a copy of your data in a portable format

7.2 Correction and Update

Update your account information through your profile settings
Request correction of inaccurate information

7.3 Deletion

Delete your account and associated data
Request deletion of specific information

7.4 Marketing Communications

Unsubscribe from marketing emails using the unsubscribe link
Update your communication preferences in your account settings

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience:

8.1 Types of Cookies

Essential Cookies: Required for the Service to function properly
Performance Cookies: Help us analyze how the Service is used
Functional Cookies: Remember your preferences and settings
Authentication Cookies: Keep you signed in to your account

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

Google OAuth: For authentication (Google Privacy Policy applies)
Stripe: For payment processing (Stripe Privacy Policy applies)
Supabase: For data storage and management (Supabase Privacy Policy applies)

We encourage you to review the privacy policies of these third-party services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected and used
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at [email protected].

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

Our legal basis for processing your data includes consent, contract performance, legal obligations, and legitimate interests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Last updated" date
Sending you an email notification (for material changes)

Your continued use of the Service after any changes constitutes acceptance of the new Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us:

SellFlow

Email: [email protected]

Website: https://sellflow.com

We will respond to your inquiry within 30 days.